Trainee Technical Support will support Elixir’s customer base including first-line product support. He/She is required to be familiar with common product environments and applications. Along with being an extremely technically proficient individual, this position also requires to have exceptional trouble-shooting and time management skills as well as excellent verbal and written communications skills.
Responsibilities:
- Works directly with customers to provide services and help resolve issues in application/software/solution.
- Uses discretion to effect timely solutions of problems in order to ensure customer satisfaction, eliminate downtime.
- Collects detailed information from customers to categorize the severity of the issue and to determine the best resolution.
- Help to prioritize open issues, define and track bugs in the solution/application/software, and work in coordination with the Engineering team (if required) till a solution is offered.
- Ensure customer satisfaction through professionalism and swift resolution.
Required Qualification
- Bachelors in Computer Sciences
Required Experience
- Fresh Graduate
Required Skills
- Inclined interest in customer services / technical support of software products.
- Ability to work in shifts (day, evening and night – disturbance allowance is paid)
- Demonstrated problem-solving skills and attention to detail
- Ability to troubleshoot and identify complex storage, software, hardware, and systems issues.
- Able to maintain professionalism while under pressure
- Ability to exercise judgment in the absence of defined procedures and practices to determine appropriate actions.
Job Benefits
- Leaves, Medical, Sports and Entertainment