Manager Operations at Hunza Serena Hotel | Jobs in Gilgit-Baltistan

Hunza Serena Hotel is looking for a Manager Operations for its hotels in Karimabad, Hunza, Gilgit-Baltistan with 10-12 years of professional experience. The application deadline is 10 March 2024.

Job Summary

To oversee the hotel operations & performance of the hotel on a daily basis and to assist in the maximizing of the hotel’s profitability and
guest satisfaction expectation. Manage relationships with your assigned departmental heads, hotel’s executives, external personnel and
agencies to optimize relationships, hotel services and ensure compliance with quality and hotel operational standards.

Responsibilities

1. Provide direction to all the departmental managers in the running of their departments, and in the execution of departmental business plans and financial goals and guest service goals
2. Review and agree all departmental purchase requests and payment requests prior to submission to General Manager
3. All disciplinary actions must be taken with the involvement of the companies and/or ISH Human Resources management according to
the companies/hotel policies and procedures and the law of the land at all times
4. Develop relationships’ with all hotel management and supervisors to ensure compliance with Islamabad Serena brand quality and
operational standards
5. Monitors the implementation of operational and brand standards through daily communication and personal involvement to enhance
hotel quality and service levels, departmental operating profits are in line with the General Managers and Owners objectives
6. Participate with the General Manager in the development of and implementation of hotel strategies that will strive for continuous process
improvement in key areas covering Food & Beverage, Rooms Division, Training, Quality guest Services, to ensure the business
objectives are achieved
7. Provide to the General Manager monthly evaluation of the financial and operational performances of the direct reporting departments,
departmental management and staff performance related to the departmental services and financial goals against plan/forecast
8. Together with the General Manager review the hotel’s operational organization structures and/or headcount and work closely with hotel’s
Human Resource Management in identifying and implementing optimum organization structures, training initiatives and plans to drive hotel
efficiencies and enhance hotel operating and service performance
9. Provide assistance to the General Manager as assigned in diagnosing key areas such as RevPar, GST. Food Costs, TQM,
recommending actions and follow-up to measure outcomes.
10. Along with the General Manager, act as a mentor to the management directly under your supervision, take responsibility for their
professional development and career progression by implementing Personal Development Plans and monitoring individual performances’
through both informal/formal process
11. Provide input to the technical services department within the hotel and at corporate level to ensure all new construction, conversion
and/or refurbishments meet HSE standards and properly positions the ISH as the brand leader in the company and country
12. Prepare, monitor and oversee the yearly budget cycles for departments
13. Maintain a high level of Motivation in the Associates at all levels
14. Complete any other task assigned by the General Manager

Shared Values (SERENA ATTITUDE):

To ensure effective implementation of the following code of conduct at all times:
a) CONDUCT, which is of the highest ethical standards – intellectual, financial & moral.
b) CONDUCT, which builds and maintains teamwork, with mutual trust as the basis of all working relationships.
c) CONDUCT, which puts the guest first, the company second and self-last.
d) CONDUCT, which exemplifies care for the guest through anticipation of their individual needs, attention to detail, excellence and style and respect for privacy along with warmth and concern.
e) CONDUCT which demonstrates two-way communication accepting constructive debate and dissent whilst acting fearlessly with conviction.
f) CONDUCT which demonstrates that people are our key asset, through respect for every employee, and leading from the front regarding performance achievement as well as individual development.
g) CONDUCT, which at all times safeguards the safety, security, health and the environment of the guest, employees and the assets of the company.
h) CONDUCT, which eschews the short-term quick fix for the long-term establishment of a healthy precedent